The client: 42 Bedford Row, London, England.
The brief: Ensuring that all barristers and staff receive consistent, streamlined GDPR compliance training that is easy to access and understand.
Consistency is key
As ambitious growth plans are actioned, it is essential that everyone with access to client information receives consistent, streamlined online training. Particularly in regard to the Chambers’ GDPR responsibilities. Data breaches and mistakes will put the firm and its ongoing success at considerable risk.
So, to ensure that such obligations were fulfilled, Chambers Director Vincent Denham sought a training programme that provided time-poor barristers with consistency and simplicity.
“For a large, busy successful set of barristers, asking them to figure out how to do all [the training] themselves can add an additional burden,” says Vincent. “And this could lead to gaps in individual compliance training – which would then leave the Chambers exposed to risk.”
Vincent Denham, Chambers Director
Keep it simple
Briefed were approached by Vincent through recommendation. A trusted training provider whose offering chimed with the ethos of 42 Bedford Row.
“The way in which we deliver our product is different,” says Vincent. ‘We’ve got a good clerks’ team, a good admin process, and our barrister community is full of genuinely nice people. We wanted someone similar.”
Key criteria for training was simplicity. Chambers required a simple and straightforward online programme that would cover all bases. Enabling them to evidence to the regulator that compliance is fully adhered to with regard to security and GDPR.
“If you give people really great training they they understand, that value seeps right back into the business, in that the business is protected.”
Fully Briefed
Training was an easy sell for members because it was created and delivered by barristers for barristers. Briefed know what is relevant and what is not. Making it easier to understand and complete. Quicker.
Alongside simplicity comes trust.
Hardwired into the behaviours of everyone at 42 Bedford Row, trust in a third party provider was crucial, too. Trust that has been handsomely rewarded. As Vincent explains, “We’ve done all the necessary compliance training, and behind that are all the policies, procedures and documents we need to prove we are adopting best practice.”
42 Bedford Row can now move forward with confidence, building an even larger and more successful Chambers for the future.
About 42 Bedford Row
42 Bedford Row is a strong, highly successful Chambers, comprising of over 120 barristers, clerks and support staff. Members range from high-profile KC’s to some of the profession’s most promising juniors.
It is well-renowned for its family, property, employment and commercial work, establishing an excellent following among solicitors and local authorities. Client care comes first and foremost.
Fundamental to its business operations is fairness. In the allocation of work, creation of business opportunities and the recruitment of members from diverse backgrounds.
A new barrister joins every six weeks, and new, larger premises will take the Chambers to a more ambitious, higher level.