Complaints Handling for the Bar

Audience: The Bar
Duration:: 45 - 60 Minutes
Lessons: 7 Modules
Certificate:: Yes
CPD Hours:: 0.5 Hours

£295.00 + VAT

Contact Our Team We're happy to answer any questions or provide you with more informatiion on courses and licenses. Contact Us

Chambers Compliance

Complaints Handling for the Bar

Helping chambers enhance their ability to deal with complaints made against chambers and colleagues effectively.

Complaints made about barristers, staff or chambers can often feel like a threat toward the set’s professional reputation.

Designed for all members and staff, particularly those involved in the complaints process, this training provides an overview of best practices to implement with regards to your chambers’ complaints handling policies and procedures and how you can improve your chambers’ performance by reflecting on complaints you receive.

Created in line with the Bar Standards Board’s guidance on First Tier Complaints Handling.

Course Modules

Learn what constitutes a complaint and why handling complaints effectively is vital to maintaining your set’s reputation.

Gain insight into common complaints received in chambers and how they can be addressed to prevent further escalation.

Build confidence in managing complaints involving members or staff, with an understanding of appropriate procedures and responsibilities.

Know how to respond appropriately and professionally to complaints in verbal, written, and online formats, ensuring consistency and empathy in communication.

Develop the skills to assess and improve your chambers’ complaints handling process through experience with previous complaints.

Understanding the Harman Review: What Chambers Need to Know

Download Guide

This resource will help you break down the recommendations from Baroness Harman's report and understand what they mean for your chambers.

Written by Experts

Ben Murphy
Barrister
Ben is a qualified barrister with extensive knowledge in regulatory compliance. Since 2018, he has advised organisations on all aspects of compliance, helping them navigate complex compliance issues with full confidence.