Effective Communication Skills
Helping professionals communicate clearly and effectively in any workplace.
Duration
30 Minutes
Lessons
5
CPD Hours
0.5
Certificate
On Completion
WHAT YOU WILL LEARN
Six practical outcomes from this training
Learn what communication is, why it matters, and how it influences effectiveness, trust, and collaboration in the workplace
Recognise the advantages of strong communication skills, including building trust, sharing ideas, and improving professional relationships
Identify verbal, non-verbal, and written communication methods, and understand which approach is most appropriate for different situations
Learn how to tailor your message to suit different audiences, environments, and communication goals
Understand common workplace communication barriers and apply practical strategies to overcome them
Build confidence in managing challenging discussions with empathy, assertiveness, and respect
About this training
Clear, confident communication is at the heart of effective teamwork, leadership, and client interaction. This course equips learners with the essential skills and strategies needed to communicate successfully across a range of professional settings, from team briefings and written correspondence to remote collaboration and difficult conversations.
Through real-world examples, knowledge checks, and practical activities, the training covers the full range of communication fundamentals: choosing the right method for the situation, using body language effectively, adapting your approach for different audiences, and navigating digital tools with clarity and consistency. A dedicated lesson addresses the communication demands of remote and hybrid working environments.
Developed by Briefed’s in-house barristers, this module draws on the practical experience of professionals for whom precise, clear communication is central to their daily work. The techniques are immediately applicable across roles and sectors.
Key topics
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1
What communication is and why it matters
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2
The benefits of clear communication
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3
Verbal, non-verbal, and written methods
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4
Adapting to different audiences and environments
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5
Overcoming workplace communication barriers
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6
Handling difficult conversations
What learners say
Frequently asked questions
This training is suitable for anyone working in a professional environment, regardless of role or seniority. It covers the fundamentals that apply across sectors — from how to choose the right communication method to managing difficult conversations — and is designed to be accessible to those new to formal communication training as well as those looking to strengthen an existing skill set.
Verbal communication refers to the words you use — spoken or written — while non-verbal communication includes body language, facial expressions, tone of voice, eye contact, and physical presence. In professional settings, non-verbal signals often carry as much weight as spoken content. Misalignment between the two is a common source of miscommunication. This training covers both in detail, explaining how each influences the message received and how to use them together effectively.
The training addresses the specific communication challenges of remote and hybrid working, including how to maintain clarity and consistency across digital channels, how to choose between email, video call, and instant messaging for different types of interaction, and how to preserve the relational qualities of communication when working at a distance. Best practices for digital tools are covered throughout, rather than treated as an add-on to in-person communication.
Yes. On completing the training, you will receive a CPD certificate recording 0.5 hours. The certificate is issued through the Briefed Academy portal and can be downloaded for your records. Access to the training is granted within one working day of purchase, and the certificate is available immediately on completion.
Yes. Multiple licences can be purchased directly from this page using the quantity selector. Organisations that want to provide training across teams or all staff can also access this course through Briefed Academy, which provides a private, branded portal with completion tracking, automated reminders, and compliance reporting. Contact us to discuss licence pricing and portal access.
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Briefed offers advisory, audit, and policy services alongside training. If your chambers needs support beyond eLearning, we can help.