Public Access Training for Barristers
BSB-accredited training to allow barristers to accept instructions directly from the public. The training covers accreditation requirements, client verification, marketing, practice management, and complaints handling. Upon completion of this training you can take direct access instructions immediately.
Duration
8 Hours
Modules
4
CPD Hours
8
Certificate
On Completion
WHAT YOU WILL LEARN
Six practical outcomes from this training
Understand the Public Access rules, scope, and how they operate in practice for barristers seeking direct instructions
Navigate the accreditation process and maintain your Public Access status under the BSB Handbook
Assess Public Access clients appropriately and understand the due diligence required before taking instructions
Conduct proper client verification and understand your obligations under anti-money laundering and sanctions rules
Manage marketing, fee transparency, and communication obligations when operating a Public Access practice
Handle complaints and manage client expectations in a Public Access context, including compliance with new BSB rules
About this training
Public Access has transformed how barristers can be instructed. The ability to accept direct instructions from members of the public is now a significant part of practice development for many barristers. But it requires specialist knowledge of the rules, the client verification process, marketing and fee transparency requirements, and the complaints handling obligations that come with a Public Access practice.
This BSB-accredited training covers the regulatory framework for Public Access at the Bar. The four modules walk through accreditation requirements, the process of assessing and verifying clients, practice management and administration, and how to manage expectations and complaints. The course is based on live advisory experience. Briefed advises chambers and individual barristers on Public Access compliance frequently, and our training reflects the practical issues that arise day to day.
It is designed for barristers seeking to establish or develop a Public Access practice, and for anyone in chambers with responsibility for advising on or supporting Public Access arrangements.
Key topics
-
1
Public Access at the Bar — scope, trends, and regulatory requirements
-
2
Accreditation and maintaining your Public Access status under the BSB Handbook
-
3
Attracting and assessing Public Access clients
-
4
Client verification and due diligence under AML and sanctions rules
-
5
Fee transparency and communication obligations
-
6
Supporting vulnerable clients and making reasonable adjustments
-
7
Effective practice management and administration for Public Access work
-
8
Managing client expectations and handling complaints under new BSB rules
What learners say
“Great course, very simple and easy to follow, everything explained very clearly. It was great to complete in my own time at my own pace, without needing to take time out of my practice, which pays for itself frankly. Would highly recommend for anyone seeking to be qualified for Public Access Work.”
Frequently asked questions
Training is not mandatory unless you wish to accept Public Access instructions. If your practice includes Public Access work, you must be accredited by the BSB, and your chambers will expect you to understand the regulatory framework, client verification obligations, and complaints procedures. This training covers what you need to know to operate competently in that space.
Yes. This is BSB-accredited Public Access training for barristers. Briefed's Public Access Training for Barristers is accredited by the Bar Standards Board and meets the regulatory standard for Public Access competence. The accreditation covers this specific training product.
You must obtain BSB accreditation, which requires the BSB to be satisfied that you are competent to accept and conduct Public Access work. You will need to demonstrate knowledge of the scope of the scheme, your obligations under it, and your ability to manage clients appropriately. This training equips you with that knowledge. Your chambers must also have procedures in place for complaints handling and fee transparency.
Breaches of Public Access rules can result in regulatory action against you by the BSB, including loss of your accreditation, censure, or suspension. Common failures include inadequate client verification, unclear fee communications, and poor complaints handling. These are frequently identified in BSB enforcement activity. This training highlights the practical systems and safeguards that protect you and your practice.
This training covers managing client expectations and complaints in a Public Access context, including the new BSB first-tier complaints handling requirements. The training addresses how chambers will be required to handle initial complaints internally and maintain detailed records. With mandatory data collection from autumn 2026, having systems in place now is essential.
Yes. This course provides 8 CPD hours on completion. The hours count towards your continuing professional development obligations under the BSB Handbook.
Related training
Related services
Briefed offers advisory, audit, and policy services alongside training. If your chambers needs support beyond eLearning, we can help.