This course is delivered as a bundle of training modules designed to equip chambers leaders with the knowledge and tools to manage sensitive issues effectively.

Covering Prevention of Sexual Harassment, Complaints Handling for the Bar, and Anti-Bullying & Harassment, this training programme sets out a clear, practical framework in line with legal, regulatory, and professional obligations.

This training empowers chambers leaders to handle complaints with authority, safeguard professional standards, and build a respectful culture that reduces risk and protects the reputation of their set.

This training bundle includes:

Equality, Diversity & Inclusion

• Anti-Bullying & Harassment

Complaince & Regulatory

• Prevention of Sexual Harassment (Advanced)
  
• Complaints Handling for the Bar

What will you learn?

After completing this course, you will:

• Strengthen your understanding of the types of complaints, harassment, and bullying issues.
• Recognise behaviours that may breach professional standards, from sexual harassment to bullying and inappropriate conduct.
• Understand your legal, regulatory, and professional responsibilities, including duties under the Equality Act 2010 and BSB rules.
• Gain confidence in responding appropriately to complaints in verbal, written, and online formats.
• Learn how to conduct fair investigations, implement interim measures, and apply proportionate disciplinary action where necessary.
• Build skills to support victims, address misconduct, and manage sensitive conversations with professionalism and empathy.
• Review and enhance your chambers’ existing complaints handling processes, ensuring they are effective, consistent, and aligned with best practice.

Who is this course for?

This training is designed for:

• Heads of chambers and chambers leaders who carry responsibility for managing complaints.
• Senior clerks or chambers managers involved in handling sensitive matters.
• Barristers with leadership roles seeking to ensure chambers meets its professional obligations.