This course is delivered as a bundle of training modules designed to equip chambers leaders with the knowledge and tools to manage sensitive issues effectively.

Covering Prevention of Sexual Harassment, Complaints Handling for the Bar, and Anti-Bullying & Harassment, this training programme sets out a clear, practical framework in line with legal, regulatory, and professional obligations and empowers chambers leaders to handle complaints with authority, safeguard professional standards, and build a respectful culture that reduces risk and protects the reputation of their set.

This training bundle includes:

Equality, Diversity & Inclusion

• Anti-Bullying & Harassment
• Prevention of Sexual Harassment (Advanced)
  
• Complaints Handling for the Bar

What will you learn?

Prevention of Sexual Harassment (Advanced) 

• Defining sexual harassment: Understand the different types of sexual harassment to identify it correctly.
• Legal implications: Senior management must be aware of the legal framework and their responsibilities to avoid costly litigation and maintain a fair working environment.
• Risk factors and vulnerabilities: Identifying potential risks within chambers helps leaders proactively address issues before they escalate into formal complaints.
• Creating a prevention culture: This involves building a workplace culture of respect and zero tolerance for harassment, which can significantly reduce incidents and improve morale.
• Investigation and disciplinary procedures: Having clear, consistent procedures for investigations allows leaders to handle incidents fairly and transparently, protecting both the accuser and the accused.
• Supporting victims: Leaders must know how to provide support and resources for those who have experienced harassment, demonstrating empathy and a commitment to their well-being.

Anti-Bullying and Harassment

This training explains how senior leaders can create a positive and productive environment by proactively tackling negative behaviours and providing a clear path for support. 

• Tackle negative behaviour: Learn how to identify and stop bullying and harassment.
• Provide support for victims: Guide victims on where to seek help and report incidents.
• Empower witnesses: Teach witnesses how to take appropriate action when they see negative behaviour.
• Know the legal framework: Be aware of the relevant codes and legal implications of bullying and harassment.

Complaints Handling

This training details how senior management can build a robust process for handling complaints. 

• Respond to concerns: Learn to handle complaints with empathy and discretion.
• Choose the right approach: Differentiate between informal and formal responses.
• Investigate fairly: Ensure investigations are confidential, impartial, and provide support to all parties.
• Manage difficult conversations: Learn to handle tough situations while staying professional.
• Handle misconduct confidently: Become skilled at addressing misconduct complaints against anyone.
• Improve the process: Learn to review and update your chambers’ complaint handling system.

Who is this course for?

• Heads of chambers and chambers leaders who carry responsibility for managing complaints.
• Senior clerks or chambers managers involved in handling sensitive matters.
• Barristers with leadership roles seeking to ensure chambers meets its professional obligations.

A Guide to Understanding the Harriet Harman Review 

This training bundle is now more relevant than ever following the Harriet Harman Review released in September 2025, which found widespread issues of bullying, harassment, and sexual harassment at the Bar. To help chambers navigate what this means in practice, we have produced a breakdown guide setting out the key recommendations.

Download Guide Here