Clear, confident communication is at the heart of effective teamwork, leadership, and client interaction. This interactive course equips learners with the essential skills and strategies needed to communicate successfully in a range of professional settings.

Through real-world examples, knowledge checks, and practical activities, learners will explore the fundamentals of communication—from choosing the right method and navigating digital tools, to using body language effectively and handling tough conversations with confidence.

This course also addresses the changing nature of communication in the digital age, offering guidance on staying connected and clear in remote and hybrid workplaces.

What will you learn?

By the end of this module, you will:

• Understand communication and why it’s crucial in personal and professional settings.

• Recognise the benefits of clear communication, including building trust, sharing ideas, and enhancing collaboration.

• Identify different communication methods—verbal, non-verbal, written—and know when to use each.

• Adapt communication based on the audience, message, and environment.

• Spot effective vs. ineffective communication behaviours and know how to improve.

• Address common communication barriers and apply strategies to overcome them.

• Build confidence in handling conversations with empathy, assertiveness, and professionalism.

Who is this course for?

Any workplace professional who wants to:

• Identify and apply different communication methods.
  
• Improve their communication behaviours.
• Overcome communication barriers.