This course is delivered as a bundle of training modules designed to equip law firm management with the knowledge and tools to manage sensitive issues effectively.

Covering Prevention of Sexual Harassment, Complaints Handling, and Anti-Bullying & Harassment, this training programme sets out a clear, practical framework in line with legal, regulatory, and professional obligations and empowers law firms to handle complaints with authority, safeguard professional standards, and build a respectful culture that reduces risk and protects their reputation.

This training bundle includes:

Equality, Diversity & Inclusion

• Anti-Bullying & Harassment
• Prevention of Sexual Harassment (For Employers)
  
• Complaints Handling 

What will you learn?

Prevention of Sexual Harassment (For Employers) 

• Defining sexual harassment: Understand the different types of sexual harassment to identify it correctly.
• Legal implications: Senior management must be aware of the legal framework and their responsibilities to avoid costly litigation and maintain a fair working environment.
• Risk factors and vulnerabilities: Identifying potential risks within law firms helps leaders proactively address issues before they escalate into formal complaints.
• Creating a prevention culture: This involves building a workplace culture of respect and zero tolerance for harassment, which can significantly reduce incidents and improve morale.
• Investigation and disciplinary procedures: Having clear, consistent procedures for investigations allows leaders to handle incidents fairly and transparently, protecting both the accuser and the accused.
• Supporting victims: Leaders must know how to provide support and resources for those who have experienced harassment, demonstrating empathy and a commitment to their well-being.

Anti-Bullying and Harassment for Law Firms 

This training explains how senior leaders can create a positive and productive environment by proactively tackling negative behaviours and providing a clear path for support. 

• Tackle negative behaviour: Learn how to identify and stop bullying and harassment.
• Provide support for victims: Guide victims on where to seek help and report incidents.
• Empower witnesses: Teach witnesses how to take appropriate action when they see negative behaviour.
• Know the legal framework: Be aware of the relevant codes and legal implications of bullying and harassment.

Complaints Handling for Law Firms 

This training details how senior management can build a robust process for handling complaints. 

• Respond to concerns: Learn to handle complaints with empathy and discretion.
• Choose the right approach: Differentiate between informal and formal responses.
• Investigate fairly: Ensure investigations are confidential, impartial, and provide support to all parties.
• Manage difficult conversations: Learn to handle tough situations while staying professional.
• Handle misconduct confidently: Become skilled at addressing misconduct complaints against anyone.
• Improve the process: Learn to review and update your complaint handling system.

Who is this course for?

• Anyone in a law firm who carries responsibility for managing complaints.
• Senior managers or HR are involved in handling sensitive matters.