The client: Document Direct, Wirral & Dublin.
The brief: To independently assess procedures and documentation relating to GDPR as well as providing tailored training to all members of staff in data management and data protection to ensure adherence to all aspects of GDPR.
Confidentiality is crucial
The need for confidentiality and security in dealing with sensitive legal and medical documents is paramount. Clients need to feel confident that outsourced services adhere to best practices and that their documents are in safe, trusted hands.
Document Direct has a very robust and effective system in place to safeguard all data along with a review process for ongoing improvement.
However, the GDPR landscape is fast shifting, and an independent assessment of their data security structures was deemed imperative in keeping up to speed with new threats and issues. Training for staff represented an important element in being fully cognisant of the risk of data breaches.
Review and respond
Briefed were engaged to review and assess existing documentation and procedures, provide practical feedback and suggest improvements.
The appraisal was delivered with regular update meetings and the review conducted swiftly and punctually.
Moreover, team members were given clear and straightforward online training on GDPR compliance and data protection, ensuring everyone possessed relevant and up-to-date knowledge.
“Briefed are clear leaders in the area of GDPR and, as a company, we feel safe and secure in their hands.”
– Martyn Best, CEO, Document Direct
Fully Briefed
Further reassurance to clients that their data is safe and protected is a huge business benefit to the company.
Additionally, identification of gaps in the training of team members with regard to GDPR has bolstered procedures and documentation.
The whole team is now fully aware of their roles and responsibilities.
Each individual who successfully completed their training was authorised to utilise the Briefed ‘GDPR Trained Professional’ logo in their signature block. A clear demonstration to clients of an unswerving committed to data security and protection.
As issues around cyber security and data management/protection become more omnipresent in today’s world, Briefed provides an important safety net for many outsourced business services.
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For further information about Document Direct and their digital dictation and transcription services, please visit Document Direct’s website or contact directly: Martyn Best
About Document Direct
Document Direct is the UK’s premier outsourced digital dictation, typing and document production service for the legal, medical and professional services sectors.
They provide a crucial 24/7 resource for busy barristers, law firms, surveyors and medical practitioners who require extremely accurate, fast turnaround transcription services.
As testament to their best practice standards, the company is the only outsourced transcription services business in the UK endorsed and recognised by The Manchester Law Society, LawNet, and LawShare as well as being certified to the demanding standards of ISO 27001, ISO 22301 and ISO 9001.